ITIL^® Intermediate Continual Service Improvement

Kód: ITILCSI

Időtartam:2 nap

288 000 Ft

(Bruttó ár: 365 760 Ft)

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Tanfolyamról

A tanfolyam „Service Lifecycle” képzéssorozat része és minősítés megszerzéséhez szükséges vizsgára készít fel. A minősítés megszerzéséhez érvényes ITIL Foundation v3 minősítés megléte szükséges. A vizsga papíralapon és on-line is letehető vizsgaközpontunkban.

Termékleírás

Continual Service Improvement (CSI) is one of five ITIL® Service Lifecycle modules.

It focuses on how organisations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. This module concentrates on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, without going into detail about specific processes.

CSI also includes guidance on the tools and technology that can be used to support related activities and how to evaluate risks and critical success factors.

CSI offers best practice that helps businesses and projects continue to meet and adapt to the changing needs of end users, whilst at the same time improving efficiencies and returns on investment for organisations.

Service Operation best practice enables organisations and IT teams to effectively sustain and maintain the products and services they develop, ensuring that their users are provided with efficient resources.

The CSI certification can only be taken following an accredited training course.

Kiknek ajánljuk

A tanfolyamot azon hallgatóknak ajánljuk, akik már rendelkeznek ITIL Foundation v3 képzettséggel és vizsgával, és a Service Lifecycle irányba szeretnének fejlődni

Szükséges előképzettség

A tanfolyamot azon hallgatóknak ajánljuk, akik már rendelkeznek ITIL Foundation v3 képzettséggel és vizsgával.

Tanfolyami tematika

The Continual Service Improvement (CSI) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, but does not go into detail about specific processes.

The CSI certification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.

The course covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle, but it does not provide the full detail of each supporting process.

CSI practices can help businesses and projects continue to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment for organizations.